At Quilted Fabrics, we strive to ensure complete customer satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
Returns
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You have 30 days from the date of purchase to return an item.
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To be eligible for a return, your item must be unused and in the same condition that you received it.
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Your item must be in the original packaging.
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A receipt or proof of purchase is required for all returns.
Refunds
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Once we receive your returned item, we will inspect it and notify you of the status of your refund.
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If your return is approved, we will initiate a refund to your original payment method.
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Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
Exchanges
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We only replace items if they are defective or damaged.
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If you need an exchange, please contact us at 0121 359 2349.
Shipping Costs
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Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
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Shipping costs are non-refundable.
How to Initiate a Return
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Contact our customer service team at call us at 0121 359 2349.
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Provide your order details and reason for return.
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Ship your item to the return address provided by our team.
Contact Us For any refund or return inquiries, please contact us:
Quilted Fabrics
112 – 132 Saltley Road
Birmingham B7 4TH UK
0121 359 2349
Mon-Fri – 9.00am – 6.00pm
Saturdays – 10.00am – 5.00pm
We appreciate your business and are here to assist you with any concerns regarding your purchase.
